What is ShipSafe Shipping Protection?
ShipSafe is our in-house shipping protection program. For 3% of your order subtotal, we cover your shipment against loss, theft, or damage in transit. If something goes wrong, we ship a replacement, issue store credit, or refund you — no carrier claim paperwork on your end.
How much does it cost?
3% of your order subtotal, before shipping and taxes. Minimum $0.99, maximum $500 fee. The exact amount shows in your cart before checkout.
What's covered?
Lost, stolen, and damaged packages while in transit. See the full Terms of Service for details and exclusions.
How do I file a claim?
Visit /pages/shipsafe-claim within 30 days of delivery (for damage or theft) or 30 days of the last carrier scan (for loss). We'll respond within 2 business days.
Can I opt out?
Yes. ShipSafe is added to your cart by default; toggle it off in the cart before checkout. You can also remove it from any order before it ships by contacting us.
What happens if my order is over $5,000?
Coverage is capped at $5,000 per order. For higher-value items, contact us before shipment and we can arrange extended coverage.
What are my resolution options if a claim is approved?
In order of preference: a free replacement, 12-month store credit, or a refund to your original payment method. We'll let you know which option fits your specific situation.
Do I need to keep the packaging?
For damage claims, yes — hold on to the original packaging and the damaged item until we've made a decision on your claim. We may ask for additional photos.
Does ShipSafe cover international shipments?
Not currently. ShipSafe v1 covers US shipping only.
Is ShipSafe insurance?
No. ShipSafe is a service-level guarantee from Farmhouse Kitchen and Bath. We bear the cost of approved claims directly. It is not a contract of insurance and is not underwritten by a licensed insurer.
