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As of this moment, my order has not been received intact after being placed 22 days ago. I don't know when it will be delivered as of this moment.
There was an attempted delivery 14 days after the order was placed, but none of the items were intact and undamaged. We had to refuse the order.
It is now a full week since that incident, and we don't know yet if the order has been reshipped.
This review is just intended to be a placeholder, to perhaps get the attention of someone at Farmhouse. I'm not unhappy that I placed the order through them (yet), but I'm getting there. The customer service is intermittent and non-committal, and seems mostly indifferent to trying to make up for the delay and inconvenience caused by the intolerable service so far.
First time ordering through this company, really couldn't find any reviews online so I was a little worried. But my range and hood came and they look beautiful !! would buy from them again. Very responsive
The delivery was smooth, placing it in the driveway and out of the way. Importantly, the range was package very well. The installation went without any issues. This stove is absolutely flawless. The burners are awesome. The Zline burner are 2000 BTU less than the previous Kitchenaid. It appears the zline flame burns much more efficiently than Kitchenaid brand. Should you choose to purchase the zline.....you will be overwhelmingly surprised, and how well this range performance will exceed your needs. You will find yourself extremely satisfied with your purchase much as my wife and I are. Cheers!
We were really pleased with our purchase from Farmhouse Kitchen and Bath. Spoke with someone on the phone prior to ordering and they were extremely helpful and knowledgable. The order came within two week and was delivered to our doorstep (though the delivery service wouldn't bring it inside. Still renovating kitchen so haven't installed yet but it looks beautiful.
I really do love the appliances. The range is beefy and looks great. The dishwasher is quiet and cleans as well as my Thermador. I gave it 4 stars because it didn’t come with the right screws to mount the stainless dishwasher door, and when we finally got it in place, the door had play in it. We had to glue a shim into the door frame to stabilize it. It got shipped with the wrong door handle, but we dealt directly with Z-Line’s customer service for that and they were really good.
We offer FREE shipping on all orders. There are 2 methods used for shipment and delivery which are delivered curb-side:
1. FOR MOST RANGE HOODS, SINKS, FAUCETS AND ACCESSORY PRODUCTS - FedEx Ground is used for delivery. FedEx will deliver the product and leave outside of premise only with out calling to arrange delivery.
2. FOR RANGES, COOKTOP, DROP-INS, DISHWASHERS AND REFRIGERATORS - FedEx Freight is used for delivery. FedEx will call to arrange a specific delivery time and you will have to arrange to be at the ship to address to accept the product. FedEx will not deliver the product in the premise.
We do not ship to PO Boxes.
Fedex Freight delivers the product curb-side only and arrangements to move the product inside the premise will have to be made by the customer.
Full insurance is included in all shipments.
Tracking number(s) will be provided by the email supplied 1-2 business days* after the date of the order is placed and after which:
- Items shipped FedEx Ground will take 2-4 business days* after processing date.
- Items shipped FedEx Freight will take 3-5 business days* after processing date
1. RANGE HOOD WARRANTY*:
ZLINE - All Range hoods have 3-Year Warranty on range hood shell which includes control panel, stainless filters, chimney and a LIFETIME Warranty on the range hood motor.
THOR & KUCHT Range hoods have 3-year Warranty on range hood shell which includes control panel, stainless filters, chimney.
2. RANGES, COOKTOPS AND DROP-INS WARRANTY:
ZLINE & THOR - All Ranges products have 1-year warranty.
KUCHT - All Range products have 2-year warranty
3. SINKS WARRANTY:
ZLINE & BOCCHI sinks have LIFETIME warranty.
LATOSCANA sinks have 3 year warranty.
4. MICROWAVE WARRANTY:
All Microwaves have 2-year warranty.
5. DISHWASHER WARRANTY:
All Dishwashers have 2-year warranty.
6. FAUCETS WARRANTY:
All Faucets have Lifetime warranty.