I tried every way imaginable to install this filter as did my husband. We even called the man who installed my vent hood...which I LOVE.... He said this isn't the right filter for this vent hood. Ok, what do I do, now?!?! A couple of days later, out if desperation, I texted Customer Service at Farmhouse Kitchen and Bath. They verified that the filter I'd ordered did indeed go with my vent hood...OK... So, where/How does it attach to the motor?? They explained and even attached a video. The video wasn't much help but the Customer Service text had said there were 2 screws on both ends of the motor that didn't screw all the way in and that's where the filters attached. There were no written instructions with the filters, nothing! You have to be a contortionist to get those darn things attached once you figure out where they go! It wouldn't have helped if we'd known where and attached the charcoal filters before my new (gorgeous) vent hood was hung as they have to be replaced every 6 months or so!
The service was great!!