Returns/Exchanges/Damages

EASY RETURNS POLICY . . . HOW THEY SHOULD BE

RETURNS/EXCHANGES

We stand behind every product we sell and offer a 30-day return policy. Within the period (30 days after receiving product), should you like to return your purchase and exchange it for another product(s), a restocking fee will not apply and a return ship fee may apply. If you do not want to exchange the product and it is within the 30 days after receiving, it can be returned and your purchase will be refunded less ship back fee when the product has been confirmed returned at one of our warehouses. 

NOTE:  With the exception of BOCCHI sinks and DAWN sinks, if you would like to return the product and not want an exchange and you are within the 30 days return policy, you can send the product back by using your own shipper at your own expense. Returns are not accepted beyond the 30 days from when you received your order.

NOTE:  Extensions, short kits, crown moldings and filters are non returnable and non refundable.

DAMAGE PRODUCT 

Should the product(s) be damaged, experience improper functioning or missing parts when you receive the delivery, the restocking fee and return shipping costs will not apply. We will arrange to have the damaged product picked up and a replacement shipped at our expense. (Also, if you are missing any parts, they will be shipped out at our expense). This is providing that the same day the product is received, you must have inspected for damages from shipping, tested for improper functionality or missing parts and have reported it by emailing customerservice@farmhousekitchenandbath.com along with you 4 digit order number which you would have received when placing the order and detailed images/pictures of the damaged product(s). Once we receive this information, we will ship out the product(s).

All product(s) must be returned in their original condition, never been installed, including the original packaging, manufacturer's containers, documentation, warranty cards, manuals, and all accessories. Refunds will be issued after the warehouse receives, inspects and process your return. Refunds will be credited to the original payment method and can take up to 72 hours to reflect on your statement. Return shipping charges and re-stocking fees are not refundable.

NOTE:  We do not refund or discount prices paid should there be costs incurred as a result of product being damaged or product received delayed or any other reason which we cannot control. 

PRODUCTS NOT ELIGIBLE FOR RETURN

- Any product that has been modified.  
- Any product that is not in resalable condition. 
- Any product not accompanied by an Order Number 
- Any product that is not in the original box with sufficient packaging materials.  
- Any range hood extensions, short kits, crown moldings, and filters.

 

All orders placed will fall under our Return Policy stated on our web site www.farmhousekitchenandbath.com and orders canceled after 48 hours are subject to a $25 administration fee, whether or not your order has shipped.